The "Powerless" Consumer
Written by Jon Porter   

Editor's note: Jon insists some fights are worth fighting, no matter how futile. Other fights? Not so much. -Shoe


It's normally with a mixture of condescension and derision that Internet petitions are talked about. "Oh look," a podcast host will say, "the forum kids are angry about something; isn't that just hilarious?" Of course it doesn't help the organizers' cause that these petitions are normally very pointless in nature, complaining about exclusives going multi-platform or the art style a game seems to be taking.

Nevertheless these acts of defiance can be important. Recently a large amount of gamers on Neogaf discussed whether they should boycott the Xbox Live Arcade release of Shadow Complex because of its association with Orson Scott Card, the anti-gay marriage author of the game's backstory. The community argued whether it was morally right to give your money to a company that paid money to a man whose beliefs many disagree with.

For the purposes of this discussion, it's not important which side of the argument you stand -- though from the sales of the game it's quite clear which side many chose -- but instead where you stand on arguments such as this in general. It is your right as consumers to spend your money on whatever you please, but equally, this choice carries with it responsibility. This responsibility is what many people would love to deny that they have.

The problem with any action such as this is that the only language these large companies really listen to is that of money. If their profits drop over an issue, then you can be sure they're going to do something about it. With the type of industry the video gaming one is, however, there really isn't a whole lot of choice in the grand scheme of things.

If a certain supermarket chooses to act immorally, then there are a number of other places I can go to do my shopping. If a sports clothing company exploits its foreign workers, then I have the choice to go and buy another product that, for all intents and purposes, is exactly the same.

If I disagree with Diablo 3's art style, where is my alternative product? I have no choice here; if I want a Diablo experience then I'm forced to buy Blizzard's product. If I don't want to miss out, I'm going to have to go against my principals regarding rainbows.

The industry into which we pour our money is predominantly one run by very large, very rich companies. How can we possibly hope to make a difference?

You could start by choosing a reasonable fight. Shadow Complex? Fair game. Complaining about Devil May Cry 4 going to the 360? Not so much.

Next you'll want to band together. This isn't going to be a David and Goliath fight -- there's no chance you're going to win on your own. Your ability to pick up followers should also give you an idea of how meaningful your argument is.

The next step is the hardest one. You're going to have to miss out on something, in the hope that you'll benefit in the long run. It's not going to be easy -- you'll have to deal with a lot of your own jealous feelings -- but again, if your fight is a good one, it'll all be worth it in the end.

Finally, sit back and wait for the sales figures to be released. If they're below expectations, then great! Unfortunately, they probably won't be. Gamers it seems, would rather not go without.

That's not really a bad thing though. All it means is that we as people are passionate about our hobby. We shouldn't feel too bad about folding under this pressure.

So who needs to change their ways? The companies themselves could listen more to their fans, who in turn could avoid making a stink over other, less important, matters. They may slightly increase their costs in the process, but in our current political climate it's clear that acting in your own interests the whole time is going to leave you high and dry sooner or later.

Weirdly enough, I think gaming journalists could do a lot more to help. These people have the privilege of a large podium to stand on and followers who look up and listen to them. Instead of dismissing the latest petition or cry to arms, maybe they could do more to promote the cause, instead of squashing it instantly as many of them do.

You might claim that games should just be "fun," and I agree with you, but the truth is that this is a massive industry now, with a large amount of power contained within. We as consumers have a moral duty, no matter how small, and we need to use the power we have. Like it or not, games are no longer "just games."

Comments (6)

The inherent problem here is you're trying to get people to organize over largely subjective issues.

The companies themselves could listen more to their fans, who in turn could avoid making a stink over other, less important, matters.


Less important matters like the so-called "rainbow" argument over Diablo 3? I think that not liking the art style of a game is hardly analogous to objecting to a game over moral issues.

Instead of dismissing the latest petition, or cry to arms, maybe they could do more to promote the cause, instead of quashing it instantly as many of them do.




I research games before I purchase them. I examine things such as the graphics and the features and make an informed decision as to whether or not I want to purchase that game. I don't do this out of some misguided notion that I have some "moral duty" to improving the games industry as a whole. It's called 'being a responsible consumer.'

I personally see many games journalists loudly proclaiming what they do and don't like about certain games. As far as I am concerned, the only real or implied obligation that games journalists have is to give us information about games. Perhaps you should account for the possibility that Maybe the games journalists feel that the "latest petition, or cry to arms" is just a small group of people complaining about a "less important matter." If they don't agree with you, why should they promote your cause?

Also, I can speak from personal experience and say definitively that game publishers do, in fact, listen to their customers. I was personally involved with a small group of players who were invited to meet with developers at Sony Online Entertainment. Many small improvements were made to Everquest and Everquest 2 as a direct result of those meetings.

You also really need to account for the fact that not every idea that comes from a gamer is a good one. If you're a member of a small group that advocates something that the developers feel is not good for the overall health of the product, you can protest and be damned. Developers are generally interested in releasing a quality product, and sometimes they really do know better than you do.
Jay Henningsen , September 25, 2009
@Jay: Excellent counterpoints, as always!

@Jon: I'm not the best person to tell you which, but there have got to be a dozen Diablo clones you can go to for back-up.
Dan Hsu , September 28, 2009
Your message isn't clear. Who are we fighting? And Why?

To complain that the consumer cannot vote with his wallet in choosing games is hardly valid. Diablo 3 may be the “next big thing” for dungeon crawlers, but that's certainly in name and name alone. There are several other such titles that are similar to Blizzard's games, and the active seeker can easily find them. Torchlight, Dungeon Siege games; there are plenty of similar titles if only you look. This is no issue regarding putting money where your mouth is.

Stating a complaint against DMC4 becoming a multiplatform title is also unfounded. What are your grounds for complaint? Is it really so contemptuous an act that it be regarded as vile and treacherous behaviour when it was really the fault of a floundering console manufacturer which led to the decision? You argue that the consumer is powerless in these decisions, but not all choices made by our benevolent benefactors are so heinous as your portrayal. If you don't like what a corporate body is doing, do not partake, but don't over-glorify yourself. Outcries for boycotts and the like is a childish knee-jerk reaction to news and specifics about products that are being judged by their covers and not much else. Shadow Complex, the most recent example, was given all too much negative press by emblazoning Card's name across its chest when he hardly contributed anything to the game's production. Many were quick to state that they would never support an endeavor that saw him receiving any compensation but failed to realize how great a disservice they'd be doing the good folks over at ChAIR. And, well, you should know how the Left 4 Dead 2 boycott turned out.

Getting up in arms over something you don't fully grasp is never the answer. We also aren't on the other side of the public relations stream, so we are no one to judge. I will say now that I agree with Jay's earlier counter-points and that you should, as a consumer, research every product in which you're interested for the benefit of all parties involved, whether they be corporate or casual.

Gaming isn't some morally bound practice.
Johnny Fowle , September 28, 2009
I think the people at Chair had a lot more to do with Card than the apologists would claim. They sought him out, they're on friendly terms with him, and they were the ones who came up with the anti-liberal slant in Empire, because they created the IP.
Luke Flora , September 28, 2009
One should follow their heart and do what they feel is right but also recognize that not everyone will feel that way (I just made that up, just now!).
Patrick Bonk , September 28, 2009
If you don't like what a corporate body is doing, do not partake, but don't over-glorify yourself.


I totally agree with Johnny Fowle on that point. Here's an example (a non-gaming one, but a relatable example nevetheless): A few years ago (I think it was my last semester at college), a job fair took place on the campus' grounds. Companies from all over the world and from all sort of industries were there offering information about job opennings and job oportunities. One of these companies was Halliburton. As I walked past their stand, I consciously decided not to ask them for any info or to pass along a copy a my curriculum to them based on the knowledge I had indirectly acquired about the company through international news outlets (I'm from Mexico). However, I didn't approach the other people waiting in line to get info and/or leave them a copy of their CV and told them "Hey man, you do know what these guys are all about, right? There's no way you should want to work for these bunch of ..."

Each and everyone one of us should wage our own personal battles with different moral dilemas. If your battle happens to cross paths with someone else's and so on until it becomes a movement,then so be it, I thiks that's something real. But on the other hand I dislike it when the pure act of just preaching out something becomes some sort of self-importan posturing passed off as a meaningful movement.

I don't if this made any sense of If I strayed off to far from the original subject, but anyway, yeah, like John says, we should all gain a consciousness of our own through research before jumping to conclusions or even worst, just jumping on a bandwagon.

Peace out dudes.

@Jon Porter This was a good, interesting read. Even if we all don't agree on everything, you managed to start a good discussion thread, and that's what good writting does. Keep up the good work man.
Roberto Flores , September 29, 2009

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