Community Issues: Let's Talk!

It's a month since I stepped on as community manager -- so far, I've introduced a few new regular features, and the response seems to be good! You guys have been very supportive!

More importantly, however, I hope I have been supportive of you. I'm here for a few reasons: to help you stay engaged in the community, to help you have fun with your writing, and to give you more opportunities to strut your stuff on the front page.

To recap, here are the new community-focused features that have debuted in the past month. If you missed them the first time, head back and give them a look!

 

Bitmob Wants You -- Our new, biweekly community callout series. It's designed to help you create short, punchy articles.

  • Do you have enough time (two weeks) to participate? Would you like to see deadlines extended?
  • Have the topics interested you?
  • What types of callouts would you like to see in the future?
  • Are the roundups doing the submissions justice?

Bitmob Featured Community Writer -- A biweekly spotlight featuring a single author and a half dozen of our favorite articles.

  • Are we properly representing the writers in the spotlights?
  • Are we featuring enough articles? Too many?
  • What else would you like us to do with these spotlights?

Tweetbook Q&A -- A weekly feature that collects the answers to questions we periodically pose on our Facebook and Twitter accounts. We've also stepped up our interactivity, and try to provide a behind-the-scenes, candid look at Bitmob.

  • Have the questions interested you?
  • Do we need to provide more feedback directly through these sites?

The Tutorial -- A weekly series designed to help you get a leg up as a professional writer.

  • Are the articles helpful?
  • Do you feel they paint a real picture of the video games press?
  • What topics would you like to see in the future?

Here are some more general questions:

  • What other types of regular features would you like to see?
  • How can we best support the community?
  • How do you want to use Bitmob? As a place to discuss video games? As a place to launch a career?

As always, I have an open door policy for all things Bitmob. If you want to comment on anything, please do so in this post. If you would prefer to speak to me in private, there are many ways to do so:

Email: andrew.hiscock@bitmob.com
MSN: andrew.hiscock@bitmob.com
AIM: pointparticle
Skype: andrewjhiscock (IM only -- no mic!)
Twitter: @andrewjhiscock

I look forward to hearing from all of you!

Comments (5)

Bitmob Wants You

  • Do you have enough time (two weeks) to participate? Would you like to see deadlines extended? No, two weeks is more than enough for 200-400 words.
  • Have the topics interested you? Somewhat. I suspect they're SEO driven, but they could be a little more interesting.
  • What types of callouts would you like to see in the future? Anything current and relevant, really. It helps drive Google readers to our pieces.
  • Are the roundups doing the submissions justice? Honestly, I haven't been reading them. Will start to from now on.

Bitmob Featured Community Writer

  • Are we properly representing the writers in the spotlights? As much as you can based on a Meet the Mob post, some interview questions, and samples of work. I'm satisfied.
  • Are we featuring enough articles? Too many? Do you check with the author before you choose which articles to feature? I hope it's mutual. Also, the selection could be upped to 5.
  • What else would you like us to do with these spotlights? They could go a little more in-depth when it comes to giving us information that isn't in the meet the mob posts. It's a nice roundup, but isn't enlightening. Would like to know more about the writers.

Tweetbook Q&A

  • Have the questions interested you? Not at all, actually. Never been a fan of tweetbacks.
  • Do we need to provide more feedback directly through these sites? When I @bitmob, I don't expect a reply every time, but it's nice to get one. More feedback and interactivity is ALWAYS welcome.

The Tutorial 

  • Are the articles helpful? Yes. Not a lot of new info, but that's because I'm well-researched. Still very helpful for gathering info and getting an idea of what Bitmob editors are looking for.
  • Do you feel they paint a real picture of the video games press? Insofar as few of the people being interviewed are currently doing paid work for a living. It's still worthwhile information.
  • What topics would you like to see in the future? Community manager, strategy guide writer, QA tester

Here are some more general questions:

  • What other types of regular features would you like to see? By features, you mean stories, not site functionality, right? I'd like to see some guest pieces from notable game journalists and writers who aren't currently affiliated with Bitmob.
  • How can we best support the community? More editor comments and feedback on mobfeed posts, more opportunities to have your work publicly critiqued, the option to have an editor explain WHY certain changes were made during the vetting process so writers can learn more from the process.
  • How do you want to use Bitmob? As a place to discuss video games? As a place to launch a career? Discussion is fun, but I also want to further my career. I have reservations about that actually being possible based on Bitmob posting, but it's something I'm interested in. I did get a GamePro page out of my Bitmob writing, but beyond that, it's hard to parlay unsolicited, unpaid blog writing into a career.

The new features are really great. It's great to let off steam by writing short 200-400 word articles every now and then :)

Just want you to know I think you're doing a great job, Andrew!

Bitmob Wants You

  • Do you have enough time (two weeks) to participate? Would you like to see deadlines extended?
    Two weeks is fine, but there are probably going to be times where between the call outs and writing challenges that people just won't have the time to respond to all.
  • Have the topics interested you?                                                                                                                             Somewhat. I've been busy with the writing challenge and other projects so I can't respond to all of them. I feel bad for not posting for the anticipated games prompt, but not the strategy guides.
  • What types of callouts would you like to see in the future?                                                                              Probably genre-specific pieces and other things of that ilk.  Bitmob Wants You is probably best for feature-type articles.
  • Are the roundups doing the submissions justice?                                                                                            I like the quotation system, partly because it's the writer's own words and partly because it's different from the system me and Michael have been doing for the Writing Challenge. I'm a competitive person, so I'd like to see special recognition for the best articles of the roundup.

Bitmob Featured Community Writer -- A biweekly spotlight featuring a single author and a half dozen of our favorite articles.

  • Are we properly representing the writers in the spotlights?                                                                              Like Michael said you're doing the best you can with the information you have.
  • Are we featuring enough articles? Too many?                                                                                                    I think you're doing enough. People can always click on the writer's article list to get more pieces.                                                                                          
  • What else would you like us to do with these spotlights?                                                                                When you can get a quick interview with the author via e-mail, Facebook, or Twitter. It might be hard to reach people though.

Tweetbook Q&A -- A weekly feature that collects the answers to questions we periodically pose on our Facebook and Twitter accounts. We've also stepped up our interactivity, and try to provide a behind-the-scenes, candid look at Bitmob.

  • Have the questions interested you?                                                                                                                      To be honest I haven't seen this feature.
  • Do we need to provide more feedback directly through these sites?

The Tutorial -- A weekly series designed to help you get a leg up as a professional writer.

  • Are the articles helpful?                                                                                                                                            They're interesting. I've read every one.
  • Do you feel they paint a real picture of the video games press?                                                                     Hard to say from three articles, and even then except for the freelance article we're not getting much perspective from magazines outside of EGM/1UP/Bitmob.
  • What topics would you like to see in the future?                                                                                                 Bitmob and EGM's advertising/ promotions staff. Not because I'm interested in that as a career, but we've been told so often about how advertisers would pull ads because of review scores that I would like to know how it feels from the people responsible for getting them.  On a more serious note I'd like the perspective from someone who worked in different fields and then got into video game journalism, like a marketer or a sports writer like Jason Wilson.  

    Here are some more general questions:

  • What other types of regular features would you like to see?                                                                                                                                                                       I'd like to see editorial/ opinion articles from the main staff on subjects in the Mobfeed. This may already be done on the Mobcast or Pixel Revolt, but I'm not a huge fan of podcasts. I'd also like more chances to get my work critiqued.
  • How can we best support the community?                                                                                                                                                       First don't put in forums. I think the lack of forums as well as being forced to use our real names is what keeps this site from having a lot of flame wars.  I also like it when Bitmob staff like Shoe post comments, which reminds people that they aren't toiling away for nothing.  I wouldn't mind seeing a Twitter/ Status Update system that can be seen when people look at a writer's article list.
  • How do you want to use Bitmob? As a place to discuss video games? As a place to launch a career?                                                                                                                                                                       I'm trying to use Bitmob as a place to launch a career, with a lot of the same reservations that Michael has.

Great work so far Andrew.

Yup, you're doing a great job!

You must log in to post a comment. Please register if you do not have an account yet.