Journalistic integrity from an average gamer’s perspective

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Friday, October 26, 2012
EDITOR'S NOTEfrom Sam Barsanti

A lot of people on the Internet are quick to accuse games journalists of being biased or unethical, but the issue seems to be gaining a lot more steam lately. Chris' experience with the healthcare industry's similar problem gives him an interesting look at how far this sort of thing can go (and why it's important to stop it).

Recently, one of my biggest fears came to fruition: Games journalists admitted to -- and defended -- promoting video games to win free stuff. I take this issue to heart, not because I'm also a games journalist, but because I'm a regular gamer who wants to trust the things I read and use that information to make decisions about which games I play. This isn't about people getting perks because they're in the industry, this is an issue of integrity.

How am I supposed to trust a journalist when they've accepted freebies from game companies (and no, I don’t count a game for review as a freebie), or actively try to get free things by promoting a product? The obvious answer is that I can't trust them, not anymore. Perhaps they’ll say that they don’t care if I trust them, but I’m their readership. They write so I can read it, plain and simple. When the readership doesn't trust the writer, the writer's words are meaningless. Site traffic goes down, and a black mark is put on that writer in the eyes of gamers.

 

I work in the healthcare industry. It’s an environment where drug representatives are constantly present and persistently trying to sell, sell, sell. I've seen the healthcare professionals I work with accept luxurious items without batting an eye, and I've made a mental note to never have them check on my health or prescribe me any sort of medication. These same healthcare professionals consistently prescribe medications that may or may not work, and it's always from the drug companies that bring catered lunches or hand out free items. This is honestly not the norm. Please don't take away from this that doctors are corrupt puppets being controlled by pharmaceutical companies. I've just seen the corruption firsthand and wondered if the doctors intended to be this way, or if it happened gradually without them fully realizing it.

My personal boss, a man who has been in the healthcare industry for over half a century, is one of the most honest, well-respected doctor's I've had the pleasure of working with. He doesn't allow any staff member to take anything (even a pen) from a drug representative. He understands that this course of action will only serve to diminish a doctor's integrity, and certainly he's in it for his patients and not the perks. This is how it should be in the healthcare industry, and this is how it has to be in games journalism.

Integrity is tantamount to a respected opinion, whether it’s that of a healthcare professional or a games journalist, and anything that skews that perception -- like taking freebies or endorsing products meant to be reviewed unbiased -- is, quite obviously, a bad decision.

It boggles my mind that there's any question as to what is expected from games journalists, as if gamers and readers are simply going to brush it aside and say, "It's just part of the job, a perk." This type of thinking will only play into the hands of the companies trying to corrupt these journalists. It's like us saying, "OK, we'll turn our backs while you do your business." Stand up against it. Let journalists know this isn't OK and it won't be tolerated. Call them out on it, even.

I've read two outstanding pieces on the issue just today, one from John Walker, and one from Robert Florence. Both of them stand up to what's going on, calling people out on their actions and ridiculous defenses of those actions. These are two people that I can trust, because they have integrity. Although Florence specifically says he's a writer, not a journalist, I still admire his ability to cut through the muck. I've read similar things from other games journalists, and I've always admired their honesty. It would be really easy for any journalist to simply pick up the freebie and keep it hush-hush. Who would know? Certainly not their readers.

If your hopes and dreams mean becoming a games journalist, please don't allow other journalists to tell you that it's OK and nobody will find out, or that it's just part of the job. It isn't. Don't let them fool you, and don't fool yourself. I want to read from journalists with integrity.

Be honest with your readers. They'll respect you more than you know, and probably more than you'll hear from the outspoken cries of paid puppets bemoaning their perks becoming public.


This opinion piece originally appeared on my personal blog, Humor Noises, and can be found here: Humor Noises.

 
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Comments (4)
Default_picture
October 26, 2012

Game journalists aren't really journalists.  This is the argument that is always made whenever this issue comes up.  Does that mean that some form of integrity isn't expected?  If I was going to write about games professionally, I sure as hell wouldn't accept anything from gaming companies.  I know that's a conflict of interest and I don't want my opinions tainted with these actions. 

People often say that anyone can become a "game journalist" if they are lucky enough.  It's all about the connections and being able to write at least decently.  I disagree.  Those writers who are able to keep their integrity (my favorite example is Giant Bomb refusing to review Bastion because they were heavily involved in its development) are the only ones I'm interested in.  We shouldn't accept writers who fall into a position because they knew someone if they also have a problem with journalistic integrity.

Also, great movie clip to attach to this.  The perfect example of how ridiculous promotion can be!

Default_picture
October 28, 2012

You are correct, sir. Anyone can write about games, and a lucky few can get paid to do so. Fewer still can call themselves "journalists."

100media_imag0065
October 27, 2012

I've always had a problem with reviews specifically. Not because I disagree with the opinions in said review, but because there are factual errors in quite a few reviews that i've read over the years, and no matter how hard you try, trying to cut through the writers ego and have them fix their mistakes is like trying to cut down a tree with a sponge. If I had a dime for every single time I saw a factual error, or an impossibility in a review, and then watched as the writer of the review shot down any well written requests to fix the mistakes, i'd have enough to start my own wesbite and fund it for a decade.

A few examples. There was one specific review for Rage from a well known site. I read the review before I played the game. The reviewer claimed they had done just about everything in the game, in 9 hours. They claimed there wasn't a lot to do in the game. Well, discouraged, I rented Rage instead of buying it. I trusted this review to help me make my buying decisions. Needless to say, I was wrong to do so. I blew past the 9 hour mark, and watched the ending credits at the 22 hour mark. I couldn't believe it.

There is no way anyone could have beaten almost all of the game in less than half the time it took me. I hadn't even done everything in the game. I played it on Normal difficulty, I only died twice, and I didn't take my time. I was blowing through the game, yet still it took me 13 hours more than this reviewer? That's what I finally made up my mind to do something about it. I contacted this reviewer and kindly asked how in the world he managed to beat a 22 hour game in 9 hours, and I asked if he actually finished the game.

I was not disputing his score, although I didn't agree with his low review, I was more interested in the way he magically beat a 20 plus hour game in 9 hours. I wasn't rude, and I sure didn't demand anything, but I wanted to know if he actually finished the game, and if not, did he think he played enough of it to pass judgement. And if so, doesn't he think he should change the review to say that  he didn't complete the game in that amount of time? Honestly, this would be like someone saying the completed half of Skyrim in 4 hours. It's just not possible.

I got a snarky response that pretty much said I should mind my bussiness. I tried again, but I was ignored. The sad part is, this isn't the only time this happened. The only time I will write to someone who wrote a review is when there is a factual error in said review. Never because I think their opinions are wrong. And not once has any of them corrected the errors. To me, that means their integrity has already taken a major nose dive. They are so egotistical, that they get offended when us "readers" dare to suggest they change something. Even when that something is a blatant error, one which might turn off potential buyers, when its simply just wrong information.

I've learned that it's not worth trying to change their minds. Many of them have their heads so far up their own asses that I wonder how they can even see their computer screen to type these reviews. Maybe that's why there are so many factual errors in them? Of course, most reviews have no such errors in them, but the ones that do never get fixed. To this day, I wonder how many people read that Rage review, and decided to not pick up the game because they thought it was a short 9 hour experience. To this day I wonder how many copies that reviewer stole from id because of incorrect information that he refused to clarify or fix.

Honestly, the only way he could have played most of that game in 9 hours would have been to play it on easy, take a whole bunch of cocaine, hack the code to allow him one bullet kills on all enemies, and to be some sort of super game master genius person guy thing...I can assure you, he isn't.

Default_picture
October 29, 2012

I have a lot of critical things to say about "video game journalism," but I'm afraid people would take it the wrong way (people I'd like to hire me!).

The only writers who have responded to me when I point out grammar or factual errors that I don't have at least a bit of a relationship with are the reporters and editors at Polygon. I am amazed at how hard it is to contact video game journalists (a few are great with this, but a lot more aren't). Maybe more people contact them because they want to break into the business, but I could contact any newspaper or magazine journalist pretty easily or quickly. That difference in responding to people has always been odd to me. I'm the editor of a newspaper, I answer every inquiry, and have found great interns that way. If I had a bigger budget I would have hired them both.

I also find other things kind of silly like the lack of AP Style (even Polygon doesn't always use this, though it's stated that they do), and some of the basic reporter dos and don'ts.

I'm also unsure of the audience reading the stories. Polygon, and others who write great features, are correct in the belief that people want more. They write the features I write and want to write for a living. But as someone who writes researched features with good sources, I sometimes wonder about that. Sometimes the audience doesn't want good reporting and writing. Sometimes a simple list gets more hits. Sometimes they want a review as quickly as possible. And to respond to you, I have heard and seen reviewers not get very far in games while in the review process. You probably don't need to beat every game -- and couldn't for deadline -- but I know where you're coming from. 

Side note: I'm a newspaper and magazine journalist, so I can't comment too much on video game journalism having not done it professionally. I just notice copy isn't as clean, and it's a bit different from what I'm used to. Some sites are better than others.

There are a lot of good writers out there, but fewer great reporters. I have read maybe two reviews in the past five years or so, and only some features keep my interest, so I don't see many of the same problems as some people. I mostly avoid everything but features.

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