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Maxim vs. Army of Ziff

26583_1404714564368_1427496717_31101969_389938_n
Saturday, August 08, 2009

The closing of EGM hit its subscribers pretty hard. I felt the loss especially deeply, as it came exactly two days after I had renewed my subscription. And so as we all bid farewell to the magazine upon which many of us had depended for gaming news for years, if not decades, my own mourning was accompanied by the double-sting of also having wasted twenty dollars.

 A couple months later I learned that the twenty dollars had not exactly been wasted when I opened my mailbox and learned that my subscription had been transferred to Maxim.

 It was that exact moment, with me standing in the courtyard of my apartment complex where my elderly neighbors could see me, staring aghast at a cover featuring Olivia Wilde and asking "Why?", that the fun began.

 

 I know I was lucky to get anything, but still...Maxim? Was the assumption that every reader of EGM was male, or just that they all had very specific opinions about women? Was I no different from my creepy neighbor who drives a big blue van with a cage behind the driver's seat? He has a subscription to Maxim.

This could not stand. The subscription had to be cancelled.

After a lot of mucking about online, filling out forms and trying (unsuccessfully) to determine which particular section of the random sequence of numbers in the address box constituted my subscription ID, I decided that it would probably be easiest just to make a phone call. Of course, I made this decision several minutes before a boob-filled quest through the magazine for a number for subscription inquiries. Finally I found a general contact number, and called it.

The customer service representative I got was a woman. I suddenly felt a need to explain myself, which often happens to me at times when it is not necessary to do so.

"Okay," I said. "I had a subscription to EGM. But then EGM folded, and now it looks like I have a subscription to Maxim, but I don't want a subscription to Maxim. I would like to cancel, please."

She verified my identity and told me that this  was fine, and that she would send me a refund check for twenty-four dollars. I was going to make a profit on this deal. I hung up the phone feeling pretty good, and tossed the magazine in with the recycling.

A few weeks later, the check arrived. I cashed it and, since the refund check had "Maxim" written on it in pretty large letters, I felt compelled to tell the bank clerk the whole story. I put the cash into my wallet, pledging to the ghost of EGM that I would spend Maxim's money on a video game, even though technically it had just been my money all along. Two days later I received a notice from my bank saying that the check had bounced due to insufficient funds, and that they had charged me a fee of nineteen dollars.

I got back on the phone with Maxim and asked  what was going on. The representative told me that there had been a "glitch" in the system that weekend, and that I should redeposit the check and have my bank fax them the slip with the fee, and that they would refund the nineteen dollars as well.

"And that nineteen dollars," I said, "is that going to clear?"

"Um, yes," the guy said.

 So I returned to my bank, redeposited the check, got sent over to someone else for the fax, told him the entire story, then told it again to the guy in the adjoining cubicle because he couldn't hear the last part over his own laughter. The first guy told me that the fax machine was for business use only (I'm not sure what I was asking him to use it for), so I walked to a grocery store four blocks away to use their fax machine. The girl at the grocery store wouldn't let me use their fax machine because it didn't print out a confirmation, but she directed me to a place a couple blocks away that had a fax machine that did. So I walked over there, spent a couple of bucks, got the thing faxed, and went home.

And now I wait.

Moral: I can stand to lose twenty dollars. However, I will not spend twenty dollars on something I neither want nor asked for. And to recover forty-three dollars, I will jump through however many hoops are placed in front of me.

 
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Comments (8)
Default_picture
August 08, 2009
That reminds me, I still need to call Maxim to get that canceled. I just moved, and forgot to cancel the magazine, so hopefully I won't I won't get charged if an issue is re-routed to me.
Default_picture
August 09, 2009
The article title is excellent
Lance_darnell
August 09, 2009
Damn, the aftermath of EGM closing goes on and on...
Redeye
August 09, 2009
Honestly the entire EGM to maxim conversion pisses me off. Not only is it simply insulting to the readers of EGM, it also seemed the entire deal was to burn through our money we put away for EGM as fast as possible. I don't know if it happened to anyone else but I recieved 3 seperate issues of the magazine in the span of two weeks. I didn't really care about jumping through the hoops to cancel the subscription because i figured it would be a hassle and I value my time more then my money on occasion but i thought that magazine was a monthly. I'm starting to wonder exactly what is going on round that stupid magazine's offices.
Shoe_headshot_-_square
August 09, 2009
What a nightmare!
Default_picture
August 10, 2009
Send this story to The Consumerist. They might even have some exec contacts at Maxim or their parent company that can help you get this resolved.
Default_picture
August 10, 2009
Just hope those aren't sharp hoops you are jumping through.
26583_1404714564368_1427496717_31101969_389938_n
August 10, 2009
@Toby - I don't know if they're sharp, but some of them may be on fire. I haven't gone through this many hoops since Superman 64. *rimshot*

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