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Should Video Game Marketers Be Gamers?
Spring_quarter_senior_year_011
Thursday, May 13, 2010
ARTICLE TOOLS

Editor's note: The responses of some of Rachel's classmates are both frightening and indicative of how non-gamers are so far removed from gaming culture in general. I certainly hope that none of these people ever become marketers for the video-game industry. -Jay


PowerPointFive weeks ago, I began my final quarter of college. Thanks to some careful planning, I’m coasting with a reduced course load. My easiest class is Marketing 202, a freshman-level course I somehow haven’t taken until my senior year. It’s not exactly a bad class but, like most large lecture-hall courses, all I have to do is sit quietly while the book company’s PowerPoint slides roll along. My typical two-hour stream of consciousness in the class is as follows: “Do we really need a slide defining income? Mmm coffee. I’m hungry. I should eat breakfast before class. It’s been eight hours since I last played Street Fighter 4. Is this slide important? No. Damn, now I’m out of coffee. Hey, that guy’s playing Peggle!”

But yesterday was different -- we had a video-game based class. Every class has pauses in the slide show for class discussion (presumably to make sure we’re awake.) One slide typically introduces a topic that is used for the rest of the session. This was the discussion starter:

 

I transcribed the following responses from my classmates:

“Nintendo shouldn’t market to old people, but the Wii should.”

“Just show them a simple bingo game.”

“My parents and most old people with children are too busy taking care of their children to play games. It’s a waste of time to market to them.”

“It gives them something more than rolling around in a wheelchair and getting drugged up everyday.”

For the sake of my generation’s reputation, I have to point out that a middle aged man attending college for the first time after an industrial accident uttered the last statement above.       

So, should we gather from these comments that either “old people” are slaves to their children and have no leisure time, or that games will help them forget their miserable existence? Damn, old age sucks.

Later on, the instructor posed a new question: If you wanted to make a new game, would you sell it to a core gamer audience or market it to everyone?

The class responded:

            “Make sure the game appeals to all demographics and sell it to a wide audience.”

            “Put multiplayer in it like Modern Warfare, and sell it to everybody.”

            “There’s a lot of space in one game, so make a lot of levels that appeal to everybody.”

I kept thinking, "What would a game that appeals to all demographics look like?" Space marines + cute animals + puzzle action + social connectivity = next bestseller? This idea makes no sense to me, as a gamer. Someone just studying marketing, however, may not find this concept too far off base.

ChecklistFor a long time, I’ve suspected that many of the people who market and bankroll games are not the same people who make and play them. Many gamers, podcasts, and blogs have railed against unnecessary features included by a clueless suit with an arbitrary checklist that details what goes into a good game.

But if I want the people who market and sell games to also be gamers, am I being unfair? I’m a communications major, which means that when I enter the job force there’s a good chance I’ll be selling something. Am I incapable then, of selling something that is marketed to and made for men? I’ve always viewed cars as purely functional tools; could I make myself understand someone for whom a car is their passion and hobby?

The discussion in my marketing class is indicative of the way that many people view games: mindless, simple entertainment. I’m sure that many of my classmates would be at a loss trying to market games like Flower or Braid. I don't necessarily think that they’re stupid or bad marketers, but I doubt that they would immediately perceive the core experiences that these games offer.      

So, should game marketers also be gamers, or do they simply need to understand the product they are selling? I'm not sure but, in my ideal world, video games would be marketed by gamers for gamers.   

 
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Comments (6)
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April 30, 2010 09:39

Not always. A hardcore gamer who is also a marketer might lose track of the big picture due to passion and excitement about the product. A hardcore marketer who is not a gamer will probably launch something that's skillfully aimed at a demographic, but without soul or context. A good mix of both might be good, but you posited that undersanding is all that's needed, and I'm leaning towards that.

The whole "by gamers for gamers" schtick only works so long as the gamer has realistic expectations. Look at Shane B over at Ignition. He's a good example, I think, of a gamer who knows what he's doing in the marketing field, pitching and selling niche games to a niche crowd, playing the public relations game, but knowing deep down (I think) what each game is capable of doing in the market. Ignition didn't pitch Muramasa to a wide crowd. They focused. Same with Nostalgia and KoFXII. But that's a rare example.

No-photo
April 30, 2010 09:53

It all depends on the person, really. If the marketer understands the games market, takes his publishing job seriously, there's no reason for him to fail. If the marketer is too much like a hardcore gamer, he won't see the potential in marketing to another market. At the same time, a marketing expert with no experience in gaming will likely do critical mistakes (cue '80s, '90s adverts) and try to go for a market he shouldn't go after either due to the complexity of the game, the contents, or etc.

Marketing is a very hard science to apply.

No-photo
May 13, 2010 10:20

Wow. You guys are learning a far different approach to marketing than we are. We've been taught that mass marketing is going out the window. Superbowl ads are wasteful and inefficient. It's all about targeting specifically defined niches.

May 13, 2010 10:28

Interesting piece - and it really took me back to my own college days.  The second group of responses from your classmates are really DESIGN choices, more than marketing ideas.  And I think we would all agree that video game designers all should be gamers. 

But getting to the question, video game marketers need to be good, thorough marketers with a natural curiosity first.  I've been a marketing executive for 7 years now, working with large and small brands in a variety of industries over that time (quite a bit of video game brands in there, too).  The one constant throughout every team I've worked with is marketers that are genuinely, passionately INTERESTED in their clients' business and product do a better job.  Period.

So it's certainly easier for gamers to work on the marketing team for most games.  We understand the audience and the minutia of the industry better than anyone. 

But non-gamers can market a game well, as long as they're willing to do their homework, get familiar with the title and the audience, learn to appreciate and respect all those nuances, etc.  I've worked with teams of non-gamers before that refused to pick up a controller and PLAY the game we were working on.  It was a disaster.  Conversely, I've worked with teams of non-gamers that spent a lot of time looking at the community response throughout the game's development cycle, and learning about the audience's expectations, etc.  And of course, they spent enough time with the game to play it competently and at least understand why someone (if not them) would really like it.

No-photo
May 13, 2010 11:58

I've been in classrooms before where I've wanted to strangle the majority of the people in the room for being incredibly ignorant, so I know how infuriating that situation can be. I hope you enlightened some minds in the room.

 

No-photo
May 13, 2010 17:37

Marketers should possess knowledge about their product. In this context, being a gamer is ideal. A suit alone does not qualify. You can say you want to have multiplayer, mind-blowing next generation graphics and cinematics, but great games have something more. They have that special something, an undefinable aspect which makes them awesome.  I think people just want a simple formula for success. Unfortunately, it doesn't work that way.

@Michael What infuriates me even more is when those people you speak of think they are geniuses or something. It is immensely frustrating.

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