Females of retail: Tales from video-game saleswomen

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Saturday, January 15, 2011
EDITOR'S NOTEfrom Jay Henningsen

We've seen a growing amount of information about the rise of female gamers, but Mark explores a different aspect here -- women who sell video games. As you might imagine, the ladies who work for video game retailers face a lot of the same old problems they encountered in other professional work spaces. Read on to see what they had to say.

Women selling games is a topic I've wanted to talk about for a long time. I wonder what they go through? Is it bad? Are they mistreated by their coworkers? Do their opinions carry as much weight with customers as those of their male counterparts?

To get the answers to my questions, I conducted a few interviews. The results probably won't surprise you, and I discovered many of my assumptions were true. I collected some of the responses here and weeded out some answers to avoid redundancy. I've also removed the names of the ladies I interviewed to respect their privacy.


Question 1: Have your male coworkers ever mistreated you?

Respondent 1: Not really no. Most of the guys I worked with were really cool. There were a couple times where they would use me being a girl as a joke during a conversation, but it was really all in good fun.

***

Respondent 2: I got hit on pretty regularly, but as soon as I complained it stopped.

Not a shocker here folks. There's really no excuse for any guy to ever mistreat a female coworker. Also, male workers hitting on female coworkers is pretty universal, and I've seen it happen at every job I've ever had.

 

Question 2: Did a male customer ever make you feel like your opinion didn't count because you're a woman?

Respondent 1: I dunno. It seems like most guys were having a hard time trusting my opinion on games and were skeptical like if they had a technical question or something and they wouldn't take my word that something would work.

***

Respondent 2: Pretty much whenever I helped someone and showed them that I had the knowledge to talk about games they treated me like anyone else. There were a couple times, though, where guys wouldn't even talk to me. This one guy waited till a male associate was done helping someone to ask a question. There was also this other guy who just left when everyone else was busy.

***

Respondent 3: Yes, daily, like all the time.

Mark Daigle: So they just wouldn't listen or they asked someone else?

Respondent 3: Well, most of the time it seems like they are trying to make it seem like they want a second opinion, but you can just tell it's because I'm female. Like if I had been a guy, they definitely wouldn't ask anyone else.

This seems pretty obvious as well. These women do their jobs well and have knowledge to share, but for some customers this isn't enough. The third respondent went on to explain several times where she felt really mistreated. This seemed to be a common theme with most of the women I spoke with, and I'm not at all surprised by this. On the flip side, a lot of these women spoke to me about regular customers they have who trust and defer to them for most game decisions. Progress is clearly being made, but old stereotypes are still having a negative effect on female workers.


Question 3: Have female customers ever treated you differently because you are also female?

Respondent 1: Yeah, like a lot of moms and stuff would ask me for help picking games for their kids. I think I just made them feel more at ease.

***

Respondent 2
: Mostly older women -- they will approach me directly because they feel a little overwhelmed when coming in. [It] makes them feel a little more comfortable talking to a woman. Most of them have never been in our store before.

MD: So you've never had an experience where a younger woman might be a little rude to you because you're a girl at a game store?

Respondent 2: No, not ever.

With the gaming market expanding, large retailers can be intimidating places for first-time customers. It seems that having a female worker on-site at all times can be a great advantage. Also, we can see that women can identify with other women just as easily as a men identify with other men. 


Question 4: Has a male customer ever asked you out or hit on you?

Respondent 1: Yeah, a lot. Most of it's just harmless flirting, and it's like that with all my other jobs so its not a big deal.

MD: Have you ever said yes to anyone?

Respondent 1: Yeah. One time, this guy was pretty good looking so we went out. It was terrible though. All he wanted to talk about was games, and then he invited me back to his place to play Halo. I mean, I like games but that's not all there is to me, ya know?

MD: So no second date?

Respondent 1: Haha, no.

***

Respondent 2: All day. Every day.

MD: Have you ever said yes?

Respondent 2: No.

***

Respondent 3:Yeah, but its no big deal. It happened at all my other jobs, so I'm used to it.

MD: Do you ever say yes?

Respondent 3: Yeah, I went out on a couple dates but the conversations were only ever about games. One guy even asked me to help him get a job at my store.

MD: So, no second date?

Respondent 3: No.

Now, we all know that some men will hit on pretty much anything that walks, but I find it interesting that the two respondents that said yes to dates ended up with guys that only wanted to talk about games all night. Gaming is not necessarily what they identify with, fellas.


Like I said, none of these responses really shocked me, but I still found the process and the conversations interesting. Thank you to all the female employees that took the time to speak to me.

If you have any experiences with female video-game retail workers (or you are one), please feel free to share in the comments.

 
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Comments (6)
Default_picture
January 15, 2011

Hmm, this was very nice. Good to hear from the other side of the people working at these stories. But truth be told I tend to just view the women at Gamestop as eye candy being used to sucker in some guys.

Very sexist of me? Yeah, but I'm not really sure how I can put that without being offending. Not to say that there isn't knowledgeable females working at these stores. But given the turn around they seem to have at stores, and the tactics they try it doesn't strike me as odd that they may have been hired as a sales ploy.

Shoe_headshot_-_square
January 15, 2011

Boy, thank god I don't have the problem of the other sex hitting on me all the time. How terrible would that be for my ego and self-confidence?

I'm teasing, of course...but I know enough girl gamers who know their shit to know better than to pre-judge them. Go girl power!

Default_picture
January 15, 2011

Just wanna take a second to thank Jay Henningsen  for editing this article into something much more legible. Whenever I show my writing to my girlfriend she always responds the same way. "Mark, these are really interesting but you really need an editor." Now I'm small time and I do this on the side so that I can keep my dream of one day doing this for a living alive. But Bitmob makes me feel like I'm one step closer. Thank You!

Jayhenningsen
January 15, 2011

My pleasure, Mark. You had a good story here, but it just needed a little polish to make it more presentable. Part of the fun of being an editor in a place like Bitmob is finding good stories that might otherwise have been overlooked, cleaning them up a bit, and giving them another chance in the spotlight.
Also, just for the record, everyone needs an editor, not just you. Even the editors here regularly check each other's work. Everyone makes mistakes. The important part is just to keep trying and improving each time you do.

Fo1_hires_power_armour-1-2
January 16, 2011

Nice article. It's kind of silly that the women that went out on dates with costumers only ended up with dudes that only talked about games, tho!

Gee, could've at least asked something about, I dunno, music or movies or whatever, eh?

100media_imag0065
January 17, 2011

Every Game store around me (about 6 trillion within a 5 mile radius) has one or two female workers. What I find is that half of them are very, very knowledgable and interesting to talk to, and the other half have no right working in a video game store. For instance, when I walked in to pre-order Killzone 3 and she asked if I wanted it on Xbox 360 or PS3. I thought she was joking at first, so I laughed.

She didn't laugh back, so I said PS3. A week later when I went back in to look around I overheard another female employee telling a women that the Xbox 360 has a Bluray drive. I had to step in and correct her, even though I really, really, really did not want to. I just didn't want this customer walking away with a system that had no Bluray when she obviously wanted it. The employee got annoyed with me for correcting her and tried to tell me I was wrong. Another male employee had to tell her I was correct.

The other side of this is that a lot of Males that work at game stores are complete snobs. Their s*** don't stink, apparently. I have seen them laugh at a customers lack of video game knowledge to their faces, and talk down to others when they can't remember obscure video game knowledge. And all they talk about is video games. Can you imagine working at a bank and ONLY talking about banking to fellow employees???

Some females should not be working there if you have no knowledge about the product you are selling. I am not going to try and become a car salesman if I don't know the first thing about cars. And plenty of males who work at these stores need to stick their noses back to the ground and pull whatever massive object they have lodged in their ass back out.

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