An Xbox 360 subscription model may be disastrous

Andrewh
Friday, May 04, 2012
EDITOR'S NOTEfrom Rob Savillo

It's a brave new world for our favorite pastime. Microsoft's alleged subscription model for Xbox 360-plus-Kinect bundles brings the industry a step closer to the games-as-service concept that Electronic Art chief executive John Riccitiello envisioned almost three years ago. Do you really want to see games in the same light as your cell phone contract?

The new subscription business model for Microsoft's Xbox 360 console alleged in The Verge's exclusive report has me incredibly troubled.

In short, you’d pay $99 for an Xbox 360 and Kinect sensor (a bundle that normally retails for $299) and then pay $15 a month to subsidize the low purchase price. You’d get an Xbox Live Gold membership and some extra unannounced perks.

Holy shit.

I may be one of the only people on earth without a cell phone. After my last contract ran out and I tossed my dumb phone, I didn’t bother to upgrade or continue with cellular service. This was for two reasons: I like not being reachable at all times, and I do not agree with the disgusting antics of mobile carriers. They charge too much and are intent on providing as little innovation and openness as possible in order to erect their unfriendly but profitable business model.

 

Already, I hate paying for my Xbox Live Gold membership. I don’t use the exclusive services enough to justify the cost. Also, I find myself asking: “What am I paying for if Microsoft is intent on ruining my user experience in order to provide more space for ads?” I feel like they are asking me to pay for the privilege to be shown advertisements.

With few people left who want an Xbox 360 and don’t have one yet left, I suspect this will be a test for a new business model to be properly launched with Microsoft’s new system. How else can you explain such a late-game offer whose two-year contract window extends past the launch of the new system?

It’s a clever move from a business perspective. If you haven’t bought an Xbox 360 yet, you probably bought another video game system. Microsoft would like to fix that. Are you more likely to buy the next Xbox or next PlayStation if you have a year remaining on your Xbox Live Gold membership?

Touche.

I really hope that this isn’t the new business model. Through the subsidized pricing with contract model of cell phones, mobile carriers are able to keep the cost of handsets artificially high and ensure they get their money while presenting rock-bottom prices to the market. We all know how it works, and we still subject ourselves to it.

Picture this: no console price drops, additional service fees, price increases protected by contracts, and no secondary market for used products.

I am sure you will be able to purchase the console without a contract, but how many of us do that with cell phones? And what happens if console manufacturers decide to adopt the two-year upgrade cycle to make sure you never get off contract? That would completely restructure everything we thought we knew about the console video game industry. I suspect console manufacturers would like to sell new hardware every two years only providing incremental improvements. More hardware sales and less research and development. Quite the theory, but the mind boggles.

I can think of no other business model that is so successful for the companies and so terrible for the consumer, and if this works out, video games might just embrace it.

I never thought I would say this, but if this comes to pass, I may just stop playing console games. I did, after all, stop using cell phones.

 
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Comments (12)
Channel5
May 04, 2012

I think Microsoft is going after a different consumer with this offer. The type of consumer who's income can't support buying an Xbox 360, but they could afford the $99 with the subscription service. Microsoft's trying to get them locked in now so they can keep them with a subscription for the next Xbox that will be available when that 2 year contract is up.

Jayhenningsen
May 04, 2012

I was thinking the same thing. Unforunately, there is a large percentage of the population that has trouble spending $300 at one time but doesn't think twice about paying $15 or $20 a month on something even if it means paying more (in total) than the usual sticker price.

While I'm not a person who frequents those types of establishments, there's a reason that places like Rent-A-Center and its numerous competitors exist.

Shoe_headshot_-_square
May 04, 2012

I agree...it's unfortunate, because those are the people who really can't afford to be getting wrapped up in long-term deals like this.

Channel5
May 04, 2012

I say the more the merrier. If more people are buying and playing videogames the better. It'd be cool if the termination fee wasn't something ridiculous, but it probably will be.

Default_picture
May 04, 2012

I don't mind signing a 2-year contract in order to subsidize a cheaper mobile device. Without wireless service, a cell phone is little more than an expensive calculator and/or handheld gaming platform.

But I've never purchased an X-Box Live membership and have no intention of doing so. Furthermore, a game console is a perfectly serviceable device without an online plan. Although this 360 deal will be optional, I'd hate to see all future consoles sold according to this business model, whereby we're locked into a service that not everyone wants.

Default_picture
May 04, 2012

Wow right on, man.  I wasn't aware they were additionally going this route, that's interesting.  I think Jay is right, Xbox recognizes that people are willing to pay 15$ month but not 300$ upfront, because certain customers do not think long term.  

I agree the cell phone business model is terrible; I only have one now too because of a $15/month family plan but can't imagine paying 40$/month+ to be available to choose to be interrupted.  Kudos to you for sticking to not having a cell phone, that's impressive, truly.  I'd like to hear more about how that works out for you.

We see the same thing with Cable services.  Ever try to watch live cable these days?  Holy shit so many commercials.  It cost so much money and time to be able to watch those commercials and attempt to navigate around them.

The only way to stop it, is to not support it.  Once companies find that people are not willing to pay for that will it stop, but we give in, because it does take work to get what you demand.  Companies understand that people will pay for something they will put up with.  Wouldn't you do that if it was in the interest of your company to sustain?  

::shrug::

Default_picture
May 04, 2012

I hate cell phone contracts, and I won't be buying a game console on contract. If the Vita were on contract for its 3G, I would have just bought the WiFi model instead. As it is, the $15 for a month when you want to pay it model is working well for me... Much better than if I had to pay $15 every month on a specific date.

I think I'm pretty much over smartphones myself. If I didn't have one provided by work, I'd probably be using a 3G Android Tablet + a dumb phone instead of a smart phone by now. (If we had options other than Android, iOS, and Microsoft I might still enjoy smart phones, but I hate all 3 of the most prevalent OSes in smart phones. I really used to like my Palm Centro phone though.)

100media_imag0065
May 04, 2012

I don't know, I have two minds on this. On the one hand, I feel exactly how you feel. I can see this pricing model being used for evil. I can see how it can be manipulative, and judging from corporations past and present, they are all too happy to take the evil route if it guarantees them a bit of extra income. I can see Microsoft charging extra for features much the same way cell phone carriers charge extra for every little thing.

If you want a larger friends list, you have to pay extra. You want access to Netflix, Hulu, and ESPN? You'll have to pay extra. You want more cloud storage? You'll have to pay extra. You want a console that does true 1080p? You'll have to pay extra. You want an Ad free experience? You'll have to pay extra. You want cross game chat? You'll have to pay extra. I can see this becoming almost like a free to play model. And that means, VERY dangerous.

On the other hand, if by some miracle hell freezes over, pigs fly, and I stop growing so much gray hair, they might not resort to these tactics. Maybe they really do just want to offer as many people as many options as they can for payment. Wouldn't it be great to have choices? Do I want to pay $400 for the whole thing right now, no contracts? Do I want to pay $200 with a one year contract? $100 with a two year contract? These are the kinds of payment options that would get more people playing, and that's never a bad thing in my opinion.

However, I don't have that kind of faith in Microsoft. As we have seen with the dashboard, they are more than willing to compromise our experience in order to advertise even more to us. They are completely OK with asking us to pay them a fee for the right to be advertised to. They are not afraid to push us as far as we will go. I just hope they realize that gaming is not like cell phones. Many people need cell phones and are willing to put up with the hassle. However, many people won't put up with the same kind of nonsense when it's simply a game machine.

Default_picture
May 04, 2012

I think the real tragedy is that every Xbox 360 comes with a kinect sensor now. 

Default_picture
May 04, 2012

No more tragic than every Wii coming with a Wiimote.

Default_picture
May 04, 2012

What I mean is that I don't like how Microsoft is trying to force this product down our throats. The Wiimote has always been apart of the Wii. The Kinect hasn't always been apart of the 360. It is a device created to generate more sales.

Default_picture
May 04, 2012

You forget that the Wii is essentially just a gamecube in a different form factor with minor tweaks. The Wiimote too was just a device created to generate more sales by appealing to new markets.

Nothing wrong with that though.

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