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Micro$oft? (Xbox Live Price Hike)

Picture_2
Tuesday, August 31, 2010

 

As I’m sure many of you are aware, Microsoft recently announced that it will be upping the price of Xbox Live Gold from $49.99 a year  to $59.99 a year. Anytime the price of a service increases like this, the masses are bound to get a little upset. I have to be honest and admit that I am not happy about this change. I would feel better about this if it didn’t seem like such an arbitrary money grab. I understand that a company needs to make money, but I feel as though Microsoft has crossed a line.
 
The first thing I take issue with is this new price isn’t associated with any major changes to Xbox Live. Although services such as Facebook, Twitter, and arguably most important, Netflix, have been added to the Gold subscription in the last year or so, there was no indication that these additions would eventually lead to a price hike. I feel as though the people being penalized most by this are those who only use Xbox live to play games online. They have no desire to use any of these extra features, but now have to pay  $10 more because Microsoft has decided to make these services premium Gold features.
 
I also find the timing of this price raise to be rather suspicious. Take a look at the upcoming release schedule: September Halo: Reach, October Medal of Honor, November Call of Duty: Black Ops, and in the near future, ESPN3 support. Those are some pretty high profile titles where it is generally accepted that you will need Xbox Live Gold to enjoy them to their fullest. The gamers that play these games are going to be more than willing to shell out the extra $10 to play online (hell, the guys who will pick up Black Ops probably spent $15, $30 combined, on both Modern Warfare 2 map packs).
 
 
 
 
 
 
 
 
The other reason they can do this is that too many people are already heavily invested in the Gold subscriptions. I would be at a loss without features such as Netflix and party chat, let alone multiplayer. The sad thing is they are doing this because they know people are going to buy it. I hate to say it, but Microsoft is pulling an Activision.
 
From an economic perspective this move makes perfect sense. Even with people claiming that they are going to cancel their year long subscription, Microsoft still wins out . Lets do some math. Lets say that there are ten users paying the old $50 price point, Microsoft is making $500. Now not all ten of these people are going to drop the service. If only one person drops the account then Microsoft is still making $540 instead of $500. That means, to lose money as a whole, Microsoft would have to lose more than 10% of it’s year long Xbox live subscription (at least I believe that math is correct, if I am wrong please let me know). 
 
Anyway, I am aware that many people have already vented their frustrations on this topic, but I still wanted to weight in with my two cents. I’m trying to write more and this was a news story that I felt strongly enough about that I stopped what I was doing and immediately wrote about. Hopefully I brought at least one new idea to the table.
 
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Comments (11)
Jason_wilson
August 31, 2010

Consider this: Microsoft hasn't increased Xbox Live Gold's price since it rolled out in 2002. How many times has Comcast or some other cable service raised their rates since then? And how much more if Xbox Live offering now than when it first debuted -- or even a couple of years ago?

Redeye
September 01, 2010

@Jason That's all well and good but it doesn't take into account that pretty much no one was happy that they were charging that much to begin with and people like me who have no intrest in a great deal of the added functionality get to lose even more money just for the privalege of paying to play online when no other platform charges for that service.

I'm not saying i'm completely mind blowingly butthurt by the decision. It's only 10 dollars a year so I think i'll survive in the end. I just think microsoft isn't making a particularly fair decision and people have every right to dislike it.

5211_100857553261324_100000112393199_12455_5449490_n
September 01, 2010

They also have every right to re-subscribe now for ten dollars less than it's going for currently, call up their support line and cancel auto-renewal of their Xbox Live service.  But I don't see anyone doing that.

Default_picture
September 01, 2010

Bryan - Why anyone auto renews the service is beyond me. 12 + 1 month subscription cards can be had from Amazon for $39. I appreciate Amazon treating these as a loss leader, very customer friendly. Unlike MS who seem to have adopted some business practices from the Windows side of the building.

Picture_2
September 01, 2010

@Jason That's a comparison that many people are making, but I feel as though cable TV and Xbox Live are too very different services. As Jeffrey pointed out, he has no option but to pay the full $60 for functionality that he does not use, while with cable services you are able to pay more or less depending on how many channels you want to get. I understand it's a business and all, but this just came out of no where.

5211_100857553261324_100000112393199_12455_5449490_n
September 01, 2010

I can see the benefits of auto-renewal just as much as I can see why people have auto-billpay; set up a payment for a service you want to recieve, make the payment arrangements and forget about it.  I personally subscribe in bite-sized segments.  I pay for three months (or two, it's been awhile so I'm not sure what the options are on the pre-paid cards anymore) when a new game I want to play online comes out, play it online and, generally speaking, I'm done playing online by the time the subscription ends.

I guess my reason for confusion stems from the simple fact that, as long as Xbox Live for the 360 has been available, the price has remained the same.  They give nearly two-and-a-half months notice that the price is going up less than a dollar a month, and people are saying "that came out of nowhere" and "isn't fair" and "can be likened to cable service".

To me, this seems somewhat dramatic.  Then again, maybe I don't get a say in the debate because, on average, I only pay $20/year for what I use of the service.

If the ten dollars a year increase is really enough to start sharpening stakes and lighting torches, then maybe the offended were looking for a reason to be upset.  This hardly seems a valid reason for it.  Let's ignore, for a moment, the fact that you can currently re-subscribe for $40, ten dollars less than the normal cost. Someone making minimum wage can make up for the extra cost for the year in less than two hours within that year.  

There are many work-hours in a year's time.  Give up two Mellow-Mellow Cappuccinos in a month and you've made it.  Give up ten cans of Coke-Cola in a year and you've made it.   Bike to and from work eleven times and, no matter what you're driving, you've made it.  The volume of outcry would seem fitting if they were doubling the price, to me.

Picture_2
September 01, 2010

@Bryan I agree with that you're saying, and I hope my post came across at least somewhat rational. I don't want to seem as though I am someone who rages at the slightest thing. And you are right, $10 really isn't all that much. I just take issue with the principle of the matter. I'm sure Xbox Live was profitable before, and now I guess it's just going to be that much more profitable now.

5211_100857553261324_100000112393199_12455_5449490_n
September 01, 2010

Which is probably their point, on the dark side of things.  Even if 1/10 people decide they no longer want to subscribe to Xbox Live, they're still making a profit.  And I see a 10% subscription reduction about as likely as Sarah Palin hitting the oval office.

But at the same time, I don't think they're purposely trying to piss of their consumer base.  They are more than likely just trying to increase revenue on an increasingly-taxing service.

Picture_2
September 01, 2010

I also agree with that, I don't think that was their intention at all. It was a calculated move to make more money and anytime a move like that is made, it just feels like the users are the ones getting shafted, regardless of if they are only spending $10 more a month.

5211_100857553261324_100000112393199_12455_5449490_n
September 01, 2010

A year. ;)

Picture_2
September 01, 2010

Right right, my mistake.

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