Separator
The Effect of Anonymity on a Game's Community
Default_picture
Tuesday, July 13, 2010

Editor's note: Now you see why we insist on people using their real names on Bitmob! And we actively encourage it, too, with contests that are only open to qualified users with legit names. -Shoe


Checking my email, I see a notification that someone replied to my Battle.net forum post. I can't wait to read the intelligent, moving comments that will attempt to urge me away from my non-excited stance on Starcraft 2. Instead, I am met with 10 messages that could be summed up by combining the acronyms STFU, FUUU, and "STFUUUUUUUUU!!!" -- responses that shouldn't have been surprising in the least bit. It's the Internet after all. Anonymity-based web forums are playgrounds for trolls. 

Blizzard was hoping to remedy this when they announced that real names would be displayed on the Battle.net forums. After an unexpected outbreak of backlash from Blizzard's online community, however, it was decided to keep the anonymity -- a decision that will ensure the continued hostile and non-user-friendly nature of this forum board.

Greater Internet Dickwad Theory

 

A game's community is oftentimes as important as the game itself. If that group is filled with trolls hiding behind jpegs and usernames (especially when multiplayer is involved), l am far from encouraged to play. Such annoying board members who post needless obscenities and start arguments for no reason would logically flock to games played only by greifers (gamers with the goal of ruining everybody else's fun).

It's one thing to be in the middle of a Halo 3 deathmatch and have your sexuality questioned and ridiculed but another thing entirely for the same thing to happen in a setting meant for intelligent discussion. The Penny Arcade "Internet Dickwad Theory" (Normal Person + Anonymity + Audience = Total Dickwad) is hardly limited to gaming -- their associated communities get infected as well. Blizzard had planned to excise anonymity from that equation, and just like how the equation "2 + 2 = 4" does not feature the same result if "+ 2" is removed, a normal person with an audience is just that: A normal person with an audience. No dickwads.

Defendants of forum board anonymity claim that the inclusion of real names would break the fourth wall and take them out of the experience. Well, if I want to submit my serious opinion under the pseudonym of Doctor_Mind_BendR_38 so that I can more easily believe I do have a PhD in bending minds, then I could -- but my serious opinion wouldn't be taken seriously with such a name. Because readers can't take my writing seriously and because they can't be held accountable for their words while posting under names such as BieberFan1, comments on my post will be nothing but statements about my mother's weight. 

Maybe one day I'll post my thoughts about Starcraft 2 under my birth name, Jazz English, on Battle.net. It will spur rich, intelligent discussion and responses that will better both the community and the game itself. Until then, I think I'll stay away from the anonymous parts of the Internet. Besides, I heard that Bitmob is ahead of the game in regards to accountable posting: I'll post my thoughts here instead! 

Seeing that Bitmob is often a place of wonderful discussion, I encourage you to tell me what you think about all this in the comments!


And for more of my writing, look for my news post over at Kombo.com and check out my brand-new 1UP.com profile!

 
10
JAZZ ENGLISH'S SPONSOR
Comments (23)
Default_picture
July 11, 2010


I think you have one of the rare names that could come off as cool internet handle. Most people have never met (or heard of) someone named Jazz and you are blessed with this. I say, start a revolution on battle.net!


July 11, 2010


Well, at least you used a different version of the same picture I used in my article on the same subject.



That's something, I guess.


Mikeminotti-biopic
July 11, 2010
Wait wait wait, Jazz English is your birth name? That's like having your name be Jack Laser.
Default_picture
July 11, 2010


@William: Did I rip you off? 

Lance_darnell
July 12, 2010


@William - Why not link to your post so we can see a different perspective?


Normal_f3c8726ca7d523c031f09eb7d4e54430
July 13, 2010


One of the things I love about Giant Bomb.com is how nice the community is. There are often "Bombing Runs" set up where members of the site get together to play a multiplayer game.


Default_picture
July 13, 2010


@Will: ooooh. My bad. Does it help that I didn't know about your's before hand? 


July 13, 2010


Sorry if that came off as touchy, in retrospective (and with consideration to the fact that we're really talking about trying not to be assholes to complete strangers on the internet), I guess it shouldn't matter. You probably didn't even see my article, I would guess.



Appologies for any unintentional snideness on my part, Sir.


Default_picture
July 13, 2010


@Will: Posting links to your own story in my post? I'm angry about this you jack ass!



And that was some intentional snideness on my part. 



I just read your article and I did like it. We did touch on some similar points and I both made math related jokes. Lets just chalk this one up to great minds thinking alike. 


July 13, 2010


@Jazz I find the math thing funny, as I'm quite terrible at it. But, huzzah!



More importantly....You POST on battle.net? Did you lose a bet or something? =P


Default_picture
July 13, 2010


@Will: Oh hell no! I just used that as a reference. In hindsight I probably should have cleared that up in the article. 


Hib1
July 13, 2010


@Will and Jazz



Seriously though, almost everybody with a blog wrote about this in the lat few days. Hell, I did a quick one too: http://www.bitmob.com/articles/the-good-the-bad-and-the-ugly-about-blizzards-realid


Default_picture
July 13, 2010


Ooh, @Bruno: I actually did rip yours off :D



That was a joke, by the way.


Default_picture
July 14, 2010


To divert the discussion from other articles in the same area to, well, the actual article...



My gut reaction was similar to yours, "Yeeeah screw trolls!" but when I thought about it, and read the reactions of many perfectly sane (i.e. non-troll) people, I had to re-think my position. 



I would expand, but I honestly couldn't say anything that a lovely lady on metafilter didn't say better, so I'll just link:



http://www.metafilter.com/93492/But-my-name-really-is-Deathblood-Blackaxe#3171416



The difference between Bitmob (where the lack of anonymity contributes to the quality of discussion) and WoW (where it's dangerous) is primarily one of size and moderation. A community the size of WoW is far less policeable. Besides that, the second major issue is that as heated as people may get over an argument about a review, they are never going to approach the level of passion that WoW can inspire in people, for good or ill.


Demian_-_bitmobbio
July 14, 2010


Hmm, I also thought that reversal was pretty lame on Blizzard's part; then I read that metafilter post.


Default_picture
July 14, 2010


I think you guys are only looking at the negatives on anonymity, people can also have a more honest discourse when their livelihoods arent hanging on the first wrong thing you say. the cadence people hold themselves to in an anonymous discussion is based on the community's standards and expectations of the discussion, if the community has no standards like on battle.net, you'll only get shit, if you have some standards like NeoGAF, you'll get some pretty crazy shit that you'll keep clicking through because its good. someone has to set the tone of the conversation, if its not there, you get chaos. on bitmob, you're getting direct feedback from respected journalists, the standard and expectation of the user content is much higher, you know the people that run this aren't going to take any bullshit, so the conversation tends to be less retarded, there are moments though.


Default_picture
July 14, 2010


Holy crap that Metafilter post is long... but very relevant and well done. After reading it I kind of come to the conclusion of "fuck it!" As I do with most issues that take place solely on the Internet. Now, if this was an issue of half the world hiding their identities behind physical masks and assaulting others verbally. Then I would be in an uproar! 


Default_picture
July 14, 2010


I comb the B.net forums often (specifically the Starcraft boards) as well as some other Starcraft sites like TeamLiquid.  I don't post on B.net, and it is mostly because there's better discussion to be held elsewhere, but I don't think taking away anonymity is the answer.  The problem with B.net is that it is extremely poorly moderated and the Blizzard community managers act as little more than PR reps.



Real names work great on Bitmob because this site is all about journalistic integrity.  B.net is a forum about a specific video game -- there's no reason to give out my real name to thousands of people simply because I want to submit a bug report or ask a question about my build order.  Requesting that people dole out more privacy information than is remotely necessary is not going to promote quality discussion; it's going to deter discussion altogether.



Of course it's difficult to moderate a site like B.net because so money people come there every day.  But I am more than willing to bet that Blizzard could find some forum regulars who would actually make pretty good moderators, and putting those people in that position would be the right step in fostering an actual community.  The moderators couldn't comment on the inner workings of Blizzard, which is currently what a lot of the community mangers do, but would instead just keep quality content on the forums.  They probably browse the forums more than any community manager as it is, and without having to pay them, you can afford to have as many quality moderators as necessary.



The internet still holds room for quality communities, and doing away with anonymity is no requirement for building such a place.  All that is required is a staff who cares and is willing to keep on eye on things.

Default_picture
July 14, 2010


@Garret: And in the absence of such a staff, it might just have to be accepted that the people who go to the Battle.net forums may not be there for the type of discussion that is held at sites like Bitmob. 


Jason_wilson
July 14, 2010


@Adam The difference between Bitmob (where the lack of anonymity contributes to the quality of discussion) and WoW (where it's dangerous) is primarily one of size and moderation.



Blizzard should hire more moderators, then. It's not like they can't afford to do so. 





Read more: The Effect of Anonymity on a Game's Community http://www.bitmob.com/articles/the-effect-of-anonymity-on-a-games-community#ixzz0tgUdzmirA community the size of WoW is far less policeable.


Default_picture
July 14, 2010


@Jason Agreed. 


Default_picture
July 14, 2010


I think that would be a far more valuable step than removing anonymity. There are plenty of large internet communities that remain civil and controlled due to effective moderation: the Penny Arcade forums have a fraction the population, but have only 20 or so moderators. It would require a thorough overhaul of the moderation system, a couple hundred employees/volunteers and multiple levels of organization and oversight.



But I don't think Blizzard has any interest in that effort, and that's why I don't think the removal of anonymity was ever really about making the forums more civil; it was about using Blizzard's Real ID system to turn the WoW ecosystem into Facebook v2.


You must log in to post a comment. Please register or Connect with Facebook if you do not have an account yet.